At Advance Fire Protection & Security, we strive to provide our customers with the highest quality services and equipment. However, we understand that there may be situations where a refund is necessary. This policy outlines the conditions under which refunds are offered for our services and equipment.
If you cancel a scheduled service before the technician arrives, a full refund will be issued.
Cancellations made within [Number] hours of the scheduled service may be subject to a [Percentage]% cancellation fee to cover technician dispatch and preparation costs.
Unused and unopened equipment purchased from us can be returned within [Number] days of purchase for a full refund.
A restocking fee of [Percentage]% may be applied to returned equipment that has been opened but remains unused.
In the case of a defective product, we will offer a full refund upon confirmation of the defect. This may involve the return of the product for inspection.
Once a service has been completed, a refund will not be issued. This includes situations where the customer is dissatisfied with the outcome of the service, but the technician has fulfilled their duties as outlined in the agreed-upon service agreement.
Equipment that has been used or opened cannot be returned for a refund, except in cases of confirmed product defects.
Custom-designed or ordered equipment is non-refundable due to the specific nature of the product.
Cancellations after the technician has begun service will be subject to a [Percentage]% cancellation fee, in addition to any costs associated with the service already rendered.
For any questions regarding our refund policy, please do not hesitate to contact us:
We appreciate your understanding and cooperation.
onsult with an attorney regarding the specific implications of these Terms.
Advance Fire Protection & Security provides expert fire protection and security solutions across Florida, ensuring safety for all clients.
7371 Santa Monica Dr, Margate, Florida / 33063, Broward